Do you do custom work?

Yes! For inquiries about art pieces, orders, commissions, graphic design work, collaborations, business-related work (i.e. logos, websites, brochures) or social stationery work, please send me an email, and I would be happy to hear what you have in mind and discuss options and pricing.

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How can I see more pictures or get more information about a piece of original art?

​Simply send me an email and include which piece you are interested in and what you would like to know.

 

What is your return policy on original art?

​All sales are final unless item is received damaged.

 

If your item is damaged, please let us know right away. You may return damaged items within 30 days of receipt and receive a similar replacement for the item. Shipping charges will not be refunded.

 

We really hope this does not happen, but if the item you ordered is damaged when you receive it, please take the following steps: 1) Take a digital photo of the item showing the damage and a photo of the shipping container it arrived in. 2) Attach those photos to an email to jinni@ideationdesignhouse.com. In the email, please include your order number and a description of the damage. We will take a look ... probably cry a little ... and then your request will be processed within 7 days and you will receive an email letting you know your replacement is under production and next steps for returning the damaged item. To return your item(s) please pack them in the original box. Please remember, this is original art made by hand and heart, so replacements will not be identical.

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How will my original art purchase be packed?

Original art is packed in a box especially designed for shipping fine art. Cool! Larger pieces will be crated and smaller pieces will be packed in a heavy duty cardboard. The art itself will be wrapped in glassine paper and accompanied by a Certificate of Authenticity. If you prefer a different method of packing and shipment, please send me an email to make other arrangements.

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How long will it take to receive my original art purchase?

For smaller pieces, we carefully pack the original art and then ship via UPS/FedEx Ground; all of which takes 14 days or so. Larger pieces are custom crated via a fine-art-shipping company, and delivery could take a month or so from date of sale to delivery ... but, it's definitely worth the wait.

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What if I want to receive my purchase faster or have it shipped by different means?

If you want to receive it faster than ground or through a different carrier, please send me an email.

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For HI, AK and International Shipping

If you are interested in purchasing artwork, and you live in Alaska, Hawaii or outside the United States, please send me an email for purchasing and shipping information.

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